Customers want to find the answer to their questions fast. While you want to spend as little time as possible on customer support. So how great would it be if you’d only need to answer the same question once? It’s possible when you collect and answer questions within your community. A great way to scale customer support.
The last thing you want is for customers to leave you. Engaging with your customers in a community is a great way to prevent churn. Engaged customers have proven to have considerably higher retention rates.An all-in-one customer service platform that helps you balance everything your customers need to be happy.
A community helps customers understand exactly hot to get the most of your product. It makes your product even more valuable to them. Which improves retention rates and creates ambassadors.
Make sure you build products and features your customers actually want, by crowdsourcing ideas in your community. A community also is a great place to manage expectations. Explain what you will and not do, and why you made that decision. Your customers will love the clarity.
Help customers learn from and with each other, by encouraging peer-to-peer discussions. Listen in on the conversations and find out what your customers love and don’t love about your product.
Share knowledge and have a dialogue with your audience in your community and let the high intent contacts reach out you.
