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Our Approach & services

Let us help you build a thriving community

As community consultants we love to help businesses like yours engage with their audience through online communities. Wherever you're starting your community journey, we will help you take the next steps.

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We’ll guide through your entire community journey

A thriving community starts with a rock-solid strategy

To build a thriving community you first need to build a rock-solid strategy. Through years of experience with community building, we know this is the most difficult step to take. Fortunately, you don’t have to do it alone. We’d love to help you navigate through this phase. We usually do this in three steps:

Getting input from your stakeholders

We start by conducting interviews with your key stakeholders and by gathering useful data from your current operation. In our experience, a good mix of external and internal input provides the best basis for your strategy.

Organizing strategy workshops

We organize multiple strategy workshops, in which we help you answer questions such as:

  • Why is a community the answer?
  • What positive change are we aiming for?
  • Which key journeys should be included?
  • What are the measures for success?
  • How does the community program integrate with the rest of our (digital) ecosystem?

Creating an actionable community strategy

We document the key findings and recommendations in an actionable community strategy and community program outline. You and your team will know what to focus on and how to measure your progress.

A thriving community starts with a rock-solid strategy

To build a thriving community you first need to build a rock-solid strategy. Through years of experience with community building, we know this is the most difficult step to take. Fortunately, you don’t have to do it alone. We’d love to help you navigate through this phase. We usually do this in three steps:

Getting input from your stakeholders

We start by conducting interviews with your key stakeholders and by gathering useful data from your current operation. In our experience, a good mix of external and internal input provides the best basis for your strategy.

Organizing strategy workshops

We organize multiple strategy workshops, in which we help you answer questions such as:

  • Why is a community the answer?
  • What positive change are we aiming for?
  • Which key journeys should be included?
  • What are the measures for success?
  • How does the community program integrate with the rest of our (digital) ecosystem?

Creating an actionable community strategy

We document the key findings and recommendations in an actionable community strategy and community program outline. You and your team will know what to focus on and how to measure your progress.

Building and growing
your community

Journey Mapping

We organize journey mapping workshops to visualize critical community journeys. This will help you identify improvementsand ensure a seamless and engaging experience across your digital touchpoints.

Community Platform Implementation

Our developers understand what it takes to develop a community and know the community platforms inside out. Enhance your community with custom features that delight your members. Integrate with your digital landscape and incorporate data and flows from other systems to create a seamless community journey.

Community Experience Design

Our UX designers are experts in designing an engaging community experience. They know exactly how to get the most out of your community platform. To create the best community experience, they’ll make sure your community works together smoothly with your other digital touchpoints.

Interim Community Management

Our experienced community managers can jumpright in when you need it. We can provide cover if you temporarily needreinforcement or can take the lead if you want to bring your team to the nextlevel.

3sides is a certified Telligent / Verint Community Alliance Partner

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Training & Coaching

Running a community

Community concepts and tactics

Measuring and reporting community performance

Functional and technical platform training

We helped build award-winning communities

BMW

Better Together Platinum Verint Award 2023

Better Together Platinum Verint Award 2023

The BMW - 3sides team won the Better Together Platinum award in 2023 for the most innovative project. 3sides has been partnering with BMW on their community since 2022.

Verint Better Together Platinum Award 2022: England Football

The England Football - 3sides team won the Better Together Platinum Verint Award in 2022 for the most impactful project. England Football/The Football Association have been working together with 3sides since 2020.

Verint Driving Digital-First Engagement Award 2022: OpenText/Micro Focus

The OpenText - 3sides team won the Driving Digital-First Engagement Award in 2022. OpenText has been working together with 3sides since 2020.

Verint Better Together Platinum Award 2022: England Football

The England Football - 3sides team won the Better Together Platinum Award in 2022. England Football/The Football Association have been working together with 3sides since 2020.

sides wins Verint EMEA 2022 Platinum, Gold and Silver Awards

3sides was recognized for our 2022 projects that got 3 separate Verint Community Customers winning awards in the following categories:

  • Platinum Winner: Better Together (England Football/The Football Association)
  • Gold Winner: Driving Digital-First Engagement (OpenText/Micro Focus)
  • Silver Winner: Innovate Award (RWS)

What you can expect

Clear strategy to build and grow a thriving community
A community with a seamless brand experience for your customers
Growing knowledge of community building in your organisation
Development experts who know all details of the community platform

Is your community
future proof?

Have a chat with one of our community success experts