![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/66a29d0c19920f17c4d6cb66_nicholas-green-nPz8akkUmDI-unsplash%20header.jpeg)
Rethinking Customer Service: Transforming Transactions into Fan Relationships
The potential is there for customer service to shift from being a transactional department that deals with customers to being a customer engagement "bridge" that aims to build a customer base of loyal fans.
engagement
community
case deflection
customer service
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/66a2a03b7c3361de08ae97b6_steve-johnson--mHIxoHFDyU-unsplash.jpg)
The Pointy Nose and The Long Tail: How communities are shaping the future of Knowledge Management
The integration of ‘the pointy nose’ and ‘the long tail’ through community-driven KM represents a significant advancement in how we manage and disseminate information
community
case deflection
engagement
customer service
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65e607bec6bbce78b1ba0cda_coasteering-bf65FecxzmA-unsplash%20thumbnail.jpeg)
CLF Feb 2024 Debrief: MathWorks part 2 - The Future
Summary of talk by Hans Scharler of Mathworks and discussion on the future of building a large developer community
community
Community Leaders Forum Debrief
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65b7d12d8c955edfbea54f06_illiya-vjestica-zNTttcbHyX8-unsplash.jpg)
CLF Jan 2024 Debrief: Lessons learned from building and growing a 2 million+ developer community at MathWorks
Summary of talk by Hans Scharler of Mathworks on lessons learned building a large developer community
community
Community Leaders Forum Debrief
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65ba9da56506dea2abf98736_nicolas-hippert-C82jAEQkfE0-unsplash.jpg)
CLF Nov 2023 Debrief: Lessons learned from a community of nuclear power operators
Summary of talk by Justin Lee of INPO on managing a community of nuclear power operators
community
Community Leaders Forum Debrief
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/651ebd29b979a71315b0e662_brayden-prato-7otqlMECWDo-unsplash%20smaller.jpeg)
The impact of AI on (online) communities
The question on every community manager’s mind is: What does it mean, what are the threats, and opportunities?
community
strategy
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/646384cd510d179db7768c2f_20230512_092934.jpg)
3sides wins Rising Star Award 2023 at Verint EMEA Partners Summit
We are proud to announce that 3sides has been recognized with a Rising Star Award at Verint's EMEA Partners Summit in 2023.
community
news
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65149129f62154b511922d32_brooke-cagle--uHVRvDr7pg-unsplash.jpg)
Online community the answer to recession, recruitment and scaling challenges
Knowledge of your company is owned by your company. It is yours! Capture it and distribute it.
community
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65b8dc49f3738f9a0b5f379c_3sides-insided-gainsight.png)
3sides and inSided (now Gainsight) announce Partnership
We are very proud to announce that we are an official parter of inSided (now Gainsight Digital Hub)
news
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/651547a0d66e5284a56cbd97_Ecosystem.jpg)
Ecosystem thinking and the ecosystem mindset
As an organisation, you need to define your ecosystem strategy - what will be your keystone position?
ecosystem thinking
digital strategy
community
business ecosystem
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65154891f99d5b7a66411495_hans-peter-gauster-3y1zF4hIPCg-unsplash.jpg)
Key questions for your community strategy when starting a community
Which questions should be answered when devising a strategy when launching your community?
engagement
community
strategy
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65156aa02155fe9950812c25_coasteering-OuDNWOu4vAU-unsplash.jpg)
No Trust, No Community
Online Trust can be increased by paying attention to the mix of Authenticity, Responsiveness, Ease of Use, Language, Culture and Accessibility.
community
engagement
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/65b8dd5f109e16b26f4313d6_3sides-telligent-verint-alliance%20partner.png)
3sides awarded Telligent Certified Alliance Partner badge
We are pleased to announce that we are now a Verint Community Certified Alliance Partner.
news
5 Evolution Steps of Community thinking. And they are all valid!
Start with: Purpose. What is the community for? It is always to achieve a business result
engagement
![](https://cdn.prod.website-files.com/5eda3782759104becfd441ad/5eef6e96fa0be61d8ae651f7_Painting%20wilfried%20smaller.jpeg)
Morphing, the new chique in Customer Success
Investment in customer success should lead to measurable success - your customer's success, not only yours
engagement