Whoever wrote the rule that intranets are for internal people? “Internal” only exists by the grace that there is something “external”. Internal alone has no existence.

A community delivers marketing Demand (and even Lead-) generation gold dust that we all too often see go to waste because the game, the team and the tactics are not in place.

The integration of ‘the pointy nose’ and ‘the long tail’ through community-driven KM represents a significant advancement in how we manage and disseminate information

The potential is there for customer service to shift from being a transactional department that deals with customers to being a customer engagement "bridge" that aims to build a customer base of loyal fans.

Summary of talk by Hans Scharler of Mathworks and discussion on the future of building a large developer community