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our services

From strategy to platform implementation we help you
build and grow a thriving community

From strategy
to platform
implementation
we help you build and grow a thriving community

hero approach illustrations consultants

We always start with the strategy, and design the community experience to fit your business objectives. We can train your community managers on how to run a community and can customize your community platform to meet your brand and integration needs.

Are you looking to create a B2B partner or developer community to support your SaaS product and business growth ambitions? Or to scale your customer success and customer support activities with an active user community of practice? Are you ready to generate leads through a branded community?

We have the experience to guide you and to help you avoid pitfalls so you achieve a return on investment and reach your business objectives.

Get real business value with your community

👉 Case Deflection

Customers have questions. Making sure the answer to those questions is available and found before a customer logs a case with you will solve a number of challenges in one go:

  • Customers do not like logging cases. Preventing them is good for customer satisfaction.
  • Case handling is expensive and can spiral easily. Preventing cases from being logged reduces the cost of support significantly.
  • Customer support cases do not scale. They need to be answered every time. A community post is created once and can be infinitely consumed with no additional effort.
  • The time saved on customer support can be spent on high value customer success conversations with your customer with potential better renewal and upsell.

👉 Churn Prevention

Let's be honest: the last thing you want is for your customers to leave you.
So what do you do? You start listening to and engaging with your community.

Engaged customers that participated on the community have proven to have much higher retention rates over several years. It is not surprising that businesses with the most engaged customers are able to retain those customers longer and at higher rates of renewal.

👉 Better product adoption

Customer who understand better how your product can be used, will also experience more value out of the product and will most likely be internal advocates of your product. An online community will enhance the advocacy of your product and your company.

👉 Innovate faster than your competition

An online community will allow you to innovate faster than your competition. This approach solves a number of challenges in one go.

  • Customer have wishes for your product. You can crowdsource ideas from your customers and be assured that the development effort gone into the product will be appreciated.
  • You will have a faster time to value as you will have avoided building elements that did not work in the market.
  • Customers will always want more than you can deliver. An online community allows you to properly manage the expectations about what you will and will not do. Customers really appreciate clarity on that topic.

👉 Increased qualified leads

Prospects do 80% of their homework online and often anonymously. Registrations with a community are usually done earlier than registrations on a website which triggers a formal engagement. A community is a great instrument to surface qualified leads early.

👉 Customer advocacy

Customers and prospects are not interested anymore about what you claim about your brand. They want to know what you say is real by finding out what others have to say about you. Show them how you interact with your audience and identify your advocates.

👉 Scaling Customer Success

Enrich and scale your customer success efforts by encouraging peer-to-peer discussions and learning. Know where the pains and gains are and tackle them early.

Our services

We always start with the strategy, and design the community experience to fit your business objectives. We can train your community managers on how to run a community and can customize your community platform to meet your brand and integration needs.

Are you looking to create a B2B partner or developer community to support your SaaS product and business growth ambitions? Or to scale your customer success and customer support activities with an active user community of practice? Are you ready to generate leads through a branded community?

We have the experience to guide you and to help you avoid pitfalls so you achieve a return on investment and reach your business objectives.

Community Strategy

An aligned community strategy that ties in with the overall Business Strategy is key for success.

We facilitate strategy sessions and workshops with your key stakeholders to help you define and align your community strategy. We help you answer key questions depending on the purpose of your community and where you are in your community journey.

Journey Mapping

Journey Mapping is a very effective methodology to identify the journeys that are key for your business objectives. In journey mapping workshops, we help stakeholders visualize the critical community journeys within the community but also in the context of other relevant (digital) touchpoints. A key benefit and outcome of these sessions is that the stakeholders are aligned.

Training & Coaching

We offer in-company training and coaching to ensure you and your organisation build up the expertise to be successful. The training is tailored to your objectives and context. This can be delivered in a online or in-person classroom setting or via 1-1 coaching.

Due to Covid-19 currently only available online.

Community Platform Implementation

Our developers know what it takes to develop a community and know the community platforms inside out. Enhance your community with custom features that delight your members. Integrate with your digital landscape and incorporate data and flows from other systems to realize a seamless customer journey. We can partner with you to implement or train, coach and augment your technical team with community platform expertise.

Community Experience Design

Our UX designers understand community concepts and journeys and know what it takes to design an engaging community experience. We help you define the key community journeys and develop the design to fit with other key digital touchpoints and the overall customer journey. They also know the capabilities and limitations of the community platforms to ensure a smooth design implementation.

Telligent/Verint Community Rapid Launch

Get your Verint Community /Telligent platform up and running in no time by taking advantage of our best practice implementation. We help you define a launch plan, provide platform training and a flying start for your community manager.

3sides is a Certified Telligent / Verint Community Alliance Partner.

Our services

We always start with the strategy, and design the community experience to fit your business objectives. We can train your community managers on how to run a community and can customize your community platform to meet your brand and integration needs.

Are you looking to create a B2B partner or developer community to support your SaaS product and business growth ambitions? Or to scale your customer success and customer support activities with an active user community of practice? Are you ready to generate leads through a branded community?

We have the experience to guide you and to help you avoid pitfalls so you achieve a return on investment and reach your business objectives.

Community Strategy

As the role of the community becomes more and more part of the overall business strategy we see even more clearly how important it is to have an aligned Community Strategy in place that ties in with the overall Business Strategy.

We facilitate strategy sessions and workshops with your key stakeholders to help you define and align your community strategy. We know which questions need to be answered depending on the purpose of your community and where you are in your community journey.

Journey Mapping

Journey Mapping is a very effective methodology to identify the journeys that are key for your business objectives.

In journey mapping workshops, we help stakeholders visualize the critical community journeys within the community but also in the context of other relevant (digital) touchpoints.

A key benefit and outcome of these sessions is that the stakeholders are aligned.

Training & Coaching

We offer in-company training and coaching to ensure you and your organisation build up the expertise to be successful.

The training is tailored to your objectives and context. The topics we can cover

- Community Strategy
- Community Management
- Community Platform (Telligent and inSided)
- Community Moderation


The training can be delivered online or in-person*.

*due to Covid-19 currently only available online.

Community Platform Implementation

Our developers know what it takes to develop a community and know the community platforms inside out.

Enhance your community with custom features that delight your members. Integrate with your digital landscape and incorporate data and flows from other systems to realize a seamless customer journey.

We can partner with you to implement or train, coach and augment your technical team with community platform expertise.

User Experience Design

Our UX designers understand community concepts and journeys and know what it takes to design an engaging community experience.

We help you define the key community journeys and develop the design to fit with other key digital touchpoints and the overall customer journey.

They also know the capabilities and limitations of the community platforms to ensure a smooth design implementation.

Verint Community Rapid Launch

Get your Verint Community (Telligent) platform up and running in no time by taking advantage of our best practice implementation. We help you define a launch plan, provide platform training and a flying start for your community manager. 3sides is a Certified Verint Community Alliance Partner.

What you can expect

Clear strategy to build and grow a thriving community
A community with a seamless brand experience for your customers
Growing knowledge of community building in your organisation
Development experts who know all details of the community platform

Is your community
future proof?

Have a chat with one of our community success experts

Interested?

Let's have a virtual coffee and chat about how we can help you with your community. Contact us or book a meeting with Wilfried.

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