Logo 3sidesClick to open menu
Last updated:  
August 17, 2022

Online community the answer to recession, recruitment and scaling challenges

Wilfried Rijsemus

Recession? Can't find the right people? Can't scale? Knowledge of your company is owned by your company. It is yours! Capture it and distribute it. Don't hire new people every time.

One of the first problems I ever solved was scalability of expert knowledge with an instrument that later turned out to be an online community. We captured expert knowledge from a few scarce resources and made that available at a scale of 30 members/employee. No need to hire more people or supplement attrition as we already captured the knowledge and did not depend anymore on a busy local hero.

After that we realized we did not know everything and our customers were filling the blanks for us. Whether you are (going to be) hit by a recession or you just can't find the right people, HR may be not the only place to solve that problem. Instead, in a few years' time, we were able to do a lot more business with the same people by using that online community instrument.

The benefits were large and obvious:

• Customers had access to our IP: anytime anywhere

• Our bottleneck Subject Matter Experts were relieved of pressure and were working on the next wave of evolution

• No need to add or replace workforce all the time

Collective knowledge is bigger than your company knowledge!

Read more articles

CLF Feb 2024 Debrief: MathWorks part 2 - The Future

Summary of talk by Hans Scharler of Mathworks and discussion on the future of building a large developer community 

CLF Jan 2024 Debrief: Lessons learned from building and growing a 2 million+ developer community at MathWorks

Summary of talk by Hans Scharler of Mathworks on lessons learned building a large developer community

CLF Nov 2023 Debrief: Lessons learned from a community of nuclear power operators

Summary of talk by Justin Lee of INPO on managing a community of nuclear power operators