The integration of ‘the pointy nose’ and ‘the long tail’ through community-driven KM represents a significant advancement in how we manage and disseminate information

The potential is there for customer service to shift from being a transactional department that deals with customers to being a customer engagement "bridge" that aims to build a customer base of loyal fans.

Summary of talk by Hans Scharler of Mathworks and discussion on the future of building a large developer community 

Summary of talk by Justin Lee of INPO on managing a community of nuclear power operators

Summary of talk by Hans Scharler of Mathworks on lessons learned building a large developer community

The question on every community manager’s mind is: What does it mean, what are the threats, and opportunities?